U-Lock Mini Storage - Surrey

I am delighted to share my review about Ulock and the manager Abe Escobar who possesses excellent customer service skills. Having had the pleasure of interacting with Abe on multiple occasions, I can confidently say that his commitment to delivering exceptional customer service is truly remarkable. Abe goes above and beyond to ensure that my needs are met, leaving a lasting positive impression. One of the standout qualities of Abe is his attentiveness. He listens carefully to customer inquiries and concerns, displaying genuine empathy and understanding. Regardless of the complexity of the issue, Abe remains patient and dedicated until a satisfactory resolution is reached. Moreover, he possesses a deep knowledge of the products or services offered by the company. He is able to provide accurate and detailed information, assisting customers in making informed decisions. His expertise instills a sense of trust and confidence in customers, fostering long-term relationships. Furthermore, Abe understands the importance of personalized service. He makes an effort to remember and address customers by their names, creating a warm and welcoming atmosphere. This personalized touch makes me feel valued and appreciated, enhancing my overall experience. He is also highly efficient in managing customer inquiries and requests. He prioritizes tasks effectively, ensuring that I as a customer is not left waiting for an extended period. His responsiveness and ability to handle multiple tasks simultaneously is truly impressive. Abe is exceptional with a strong focus on customer service and made my entire experience with Ulock a pleasant and enjoyable one!

I've had many storage facilities for my older car both in Canada and USA. This is by far the absolute best. The location is secure, very, very clean and the Team members in the office are amazing with their customer service. Thanks very much U Lock ! Scott Brown

I’ve had a locker at this facility twice. Both times I’ve been impressed by the cleanliness and the feeling that the facility is secure. Staff are professional, helpful and efficient. A recent mouse infestation was addressed quickly. I haven’t given a 5 star rating because there is NO access on public holidays.

Roger was super friendly, professional, showed several options and worked with me and the budget I had. What can I say, Fankie stole the show.

Staff were very friendly and helpful. As I had never rented a storage locker before, they patiently walked me through the process.